How to prepare
for a cleaning
in Philadelphia.
You don’t need to be home or clean first.
Here is what to do before the cleaners arrive.
Before the cleaners
arrive.
To prepare for a house cleaning, leave your entry and lock-up instructions, clear the counters, shelves and tables you want wiped, and get any add-ons ready.
- Send your entry instructionsEntry, alarm, parking, pet and lock-up instructions can be provided in advance, so you do not need to be home. Be specific: the door, the code, where to park, where the cat hides.
- Clear the surfaces you want wipedCounters, shelves and tables are wiped when they are clear of clutter. Move the mail, chargers and boxes off the surfaces you want done.
- Leave out trash bagsTrash is emptied and liners replaced with bags you supply.
- Get your add-ons readyEach add-on has one thing it needs from you first. The list is below.
- Tell us about one small extraNeed one small thing done while we are there? Tell us before your appointment and we will do our best to fit it in if time allows.
- Moving out? Empty the home firstA move-in or move-out clean is built for a home that is empty, or about to be: an empty home shows every surface.
Rowhome, trinity
or condo?
A few Philly details make cleaning day go smoothly.
Put them in your booking notes.
Rowhomes
Tell us how many floors.
Clear the stairs you want cleaned.
Trinities
Mention the winding stair in your booking notes, so the team knows the layout before they arrive.
Walk-ups + condos
Tell the front desk we’re coming.
Note your floor and the entrance.
Parking + keys
Say where to park, and any permit rules.
Explain how to get in.
What each add-on
needs from you.
Every add-on has one thing to do first.
Do it before the cleaners arrive.
- Inside the fridgeEmpty it before the cleaning professional arrives. The freezer is not included.
- Inside the ovenRun the oven’s self-clean cycle first. The add-on cleans the oven interior, racks and door.
- Inside cabinets and drawersThe cabinets need to be empty.
- Inside window glassInterior glass only. Screens are not included, and no ladders are used.
- DishesOne sink load washed and put away, or one full dishwasher cycle.
- LaundryOne standard load, washed, dried and folded.
- Finished basementA finished space only. An unfinished basement needs a special request.
- PetsAccounts for the extra time and pet hair. It does not include pet waste cleanup.
Add-ons are picked and priced in the booking form. How pricing works →
What happens
when they arrive.
Watch your email and texts for updates.
Then walk through before they leave.
A 2-hour arrival window
Plan for a 2-hour arrival window. Confirmation and schedule updates come by email and text, so watch both.
Supplies come with them
Standard supplies and equipment are provided for the service you selected.
If the home needs more time
Condition is a price factor, not a judgment. If the home needs more time than booked, you get options before any extra work is added.
Walk through before they leave
If something in your booked scope was missed, tell us and it can be fixed on the spot. Notice it later? Contact us within 24 hours and we will send a cleaner back to re-clean it at no charge, or take care of it at your next scheduled cleaning.
Picked-up roomsQuestions before
the cleaning.
Do I need to be home for my house cleaning?
No. Entry, alarm, parking, pet and lock-up instructions can be provided in advance.
Should I clean before the cleaner comes?
No. Clear the counters, shelves and tables you want wiped, because those are wiped when they are clear of clutter. Condition is a price factor, not a judgment.
Do I need to provide cleaning supplies?
No. Standard supplies and equipment are provided for the service you selected. Leave out trash bags, because trash liners are replaced with bags you supply.
How do I get the oven ready for the inside oven add-on?
Run the oven’s self-clean cycle first. The add-on cleans the oven interior, racks and door.
Does the inside fridge add-on include the freezer?
No. The fridge must be emptied before the cleaning professional arrives, and the freezer is not included.
Can I ask for something extra on the day?
Tell us before your appointment rather than on the day. For one small thing, we will do our best to fit it in if time allows. Bigger jobs, like the inside of the fridge or oven, are add-ons you can pick when you book.
How do I get my rowhome ready?
Tell us where to park and how to get in, pick up loose clutter so surfaces can be cleaned, and keep pets in a safe spot. If you live in a trinity or a walk-up, mention it in your booking notes.
What should I tell the front desk in my building?
Tell the desk you have a cleaning booked. Then add the entrance, the floor and any building rules for service visits to your booking notes.
What if I notice something was missed?
If it was in your booked scope, walk through before the cleaner leaves and tell us, so it can be fixed on the spot. If you notice it later, contact us within 24 hours and we will send a cleaner back to re-clean it at no charge, or take care of it at your next scheduled cleaning.
Book your
cleaning.
See your price before you submit.
Pick your add-ons as you book.
20%off
a one-time deep cleaning you book online
Get 20% off your deep cleaning
Enter your details and your code shows right here as soon as you submit.
One-time deep cleanings of $250 or more, booked online. One per household. Can’t be combined with other offers, the x98 Specials or PhillyCare+. Enter the code when you book online.