Every answer before you book, in one place.
Each one matches the page it comes from.

Philly’s Clean Team is a local cleaning company based in Northeast Philadelphia, serving every Philadelphia neighborhood and the Pennsylvania suburbs within about 30 miles of Center City. The booking form shows your price before you submit, a booking is a request until it is confirmed, and if something in your booked scope is missed, you tell us within 24 hours.
Philadelphia is a rowhome city.
Here is what to tell us when you book.
Yes, in Pennsylvania. We clean every Philadelphia neighborhood and the Pennsylvania suburbs within about 30 miles of Center City, in Montgomery, Delaware, Bucks and Chester counties. We clean in Pennsylvania only.
Tell us where to park and how to get in, pick up loose clutter so surfaces can be cleaned, and keep pets in a safe spot. If you live in a trinity or a walk-up, mention it in your booking notes.
Mention it in your booking notes so the team knows the layout before they arrive: three small floors joined by a winding stair. If there is a finished basement too, say so.
Tell us when you book. Put where to park in your booking notes, including any permit rules on your block, and how to get in.
Add it to your booking notes: the front desk or doorman, any building rules for service visits, and which entrance and elevator to use. That way the cleaning professional knows before they arrive.
Yes. Tell us which floor you’re on and that there’s no elevator, and add any building rules to your booking notes.
No. Submitting the form sends a booking request. The appointment is confirmed after the details are reviewed and an available cleaning professional is matched to your date and area. Confirmation and schedule updates are sent by email and text.
Same day, next day and weekends. Book online, or call or text (215) 798-7576 to ask about a time.
Plan for a 2-hour arrival window rather than a single arrival time. The cleanings booked before yours can take more or less time than expected, and the window absorbs that.
We clean every Philadelphia neighborhood and the Pennsylvania suburbs within about 30 miles of Center City, in Montgomery, Delaware, Bucks and Chester counties. Enter your address in the booking form and we check it against the current service area before confirming the appointment.
House cleaning is for homes that are already kept up. Deep cleaning is a one-time reset for homes that need more attention, and it’s where we’d start if it’s been a while. Move-in and move-out cleaning is for empty homes. Post-construction cleaning handles renovation dust, and Heavy-Duty Cleanup is for homes that need junk removal before a deep clean. Not sure? Call or text and we’ll tell you which one we’d book.
Yes. House cleaning can be booked one time, or weekly, every other week or monthly, with no long-term contract.
House cleaning can be booked one time, weekly, every other week or monthly. Weekly suits busy homes with kids, pets or a lot of traffic, every other week suits homes you keep tidy day to day, and monthly suits smaller or quieter homes. Call or text and we’ll tell you what we’d book for your home.
Every cleaning is custom quoted to fit your home. Your price is based on home size, cleaning type, current condition, frequency and the add-ons you choose, and the booking form shows it before you submit. Prefer a set price? The x98 Specials are two cleaning professionals for 2 hours at $198, 3 hours at $298 or 4 hours at $398.
Because two homes the same size can need very different amounts of work. So the price is calculated from your details instead.
2 hours with two cleaners for $198, 3 hours for $298, or 4 hours for $398. They are the only fixed prices Philly’s Clean Team publishes.
Cancel or reschedule free of charge more than 24 hours before the appointment. Inside 24 hours, a late cancellation is $60 and a late reschedule is $30.
No. The online booking code takes 20% off one one-time deep cleaning you book yourself online, with a $250 minimum and one per household, and it can’t be combined with other offers, the x98 Specials or PhillyCare+.
Contact Philly’s Clean Team before booking so the team can confirm the offer. It covers an eligible cleaning for veterans, first responders, teachers and seniors 65 and over.
Share your personal referral link from the Referrals section of your customer account. When your friend completes their first cleaning, and you’ve completed one too, you each get $50 in referral credit toward your next cleaning. Referral credit doesn’t expire.
PhillyCare+ is a 3-visit introductory plan. Visit 1 includes the deep-clean upgrade, then visits 2 and 3 are recurring cleanings. Complete all 3 visits to keep the discounted first-clean price. If you cancel before all 3 visits are completed, the remaining difference between the discounted first-clean price and the regular first-clean price becomes due. After visit 3, there’s no long-term contract.
PhillyCare+ visits can run weekly, every other week or monthly. You pick the schedule in the booking form.
If you cancel before all 3 visits are completed, the remaining difference between the discounted first-clean price and the regular first-clean price becomes due.
Yes. The move-in clean on CleanStart+ is discounted, then 2 recurring visits follow at your new home.
No. A Special is a set amount of cleaning time with a two-person team, pointed at the priorities you choose. If you want every item on the deep cleaning checklist, a deep clean is the better booking.
A standard clean maintains a home that’s already kept up. A deep clean is unconditional: every item on the list is cleaned whether or not it looks like it needs it, including baseboards, door frames, light switches, ceiling fans, cobwebs, stair railings, fully wiped cabinet fronts, a descaled sink and treated grout.
If the home hasn’t had a professional clean in a while, yes. Start with a deep clean, then keep it up with regular visits, so every visit after the first one is maintenance instead of catch-up. PhillyCare+ is built that way.
No. Both clean every item on their checklist every time, but a move-in or move-out clean is built for a home that is empty, or about to be, where an empty home shows every surface. A deep clean is for a home that is lived in.
No. On standard, deep and move-in or move-out cleaning they are add-ons you choose at booking, along with the inside of cabinets and drawers.
No. Standard supplies and equipment are provided for the service you selected. Leave out trash bags, because trash liners are replaced with bags you supply.
You get options before any extra work is added: add time, focus on your priorities, or schedule another visit. Nothing is added without your approval.
Need one small thing done while we are there? Tell us before your appointment and we will do our best to fit it in if time allows. Bigger jobs, like the inside of the fridge or oven, are add-ons you can pick when you book.
No. Clear the counters, shelves and tables you want wiped, because those are wiped when they are clear of clutter. Condition is a price factor, not a judgment.
Heavy-Duty Cleanup is a two-stage service: junk and garbage removal first, then a deep clean of the home, sometimes in one day. It’s for homes where clutter and trash have built up past what a regular cleaning can reach. It starts with an assessment rather than online booking.
You do not need to be home. Entry, alarm, parking, pet and lock-up instructions can be provided in advance. Tell us about restricted rooms or anything else the cleaning professional should know.
Tell us before your appointment so it can be arranged ahead of the visit, rather than raised on the day.
Yes. Keep pets in a safe spot on cleaning day, and include them in your entry instructions. The Pets add-on accounts for the extra time and pet hair. It does not include pet waste cleanup.
No. The cleaning is done by independent cleaning providers who run their own businesses. Each one is background checked and insured before being matched to a home, and your booking, your payment and your support run through Philly’s Clean Team.
Yes. Every cleaning professional is background checked and insured before being matched to a home, and that is verified at intake.
We try to keep continuity when schedules allow, but the same cleaner is not promised for every visit.
Walk through before the cleaning professional leaves and tell us if anything in your booked scope was missed, so it can be fixed on the spot. If you notice it later, contact us within 24 hours and we will send a cleaner back to re-clean it at no charge, or take care of it at your next scheduled cleaning. Contact us rather than the cleaning professional, so the job is closed out correctly.
Call or text us at (215) 798-7576 and tell us what happened. Damage caused during a cleaning is the responsibility of the cleaning professional who did the work, and every cleaning professional carries their own insurance, which Philly’s Clean Team verifies at intake.
Our home base is Northeast Philadelphia. We come to you, in every Philadelphia neighborhood and the Pennsylvania suburbs within about 30 miles of Center City, and we handle everything by phone, text, email and the online booking form.
We are open 9 AM to 9 PM, every day. Call or text (215) 798-7576, email philly@phillyscleanteam.com, or use the contact form. Online booking is open any time, and a booking request is confirmed once the details are reviewed and an available cleaning professional is matched.
5.0 stars from 3 Google reviews. It is the only rating published anywhere on this site.
Offices, retail, medical and dental offices, property common areas and most other commercial spaces. If a space needs a specialized certification, we’ll tell you before you book.
Commercial cleaning is quoted. Smaller offices with a clear scope can book directly with our team, no walkthrough needed. Larger spaces, or spaces that are harder to quote, get an on-site walkthrough and a quote.
Call or text 215.798.7576, 9 AM to 9 PM, every day.
Online booking is open any time.
20%off
a one-time deep cleaning you book online
Enter your details and your code shows right here as soon as you submit.
One-time deep cleanings of $250 or more, booked online. One per household. Can’t be combined with other offers, the x98 Specials or PhillyCare+. Enter the code when you book online.